Refund policy

We honour a 30-day return and exchange policy.

In the event you would like to exchange your size, colour or style of product please email info@thehatoutlet.com. Please be aware, you will be responsible for paying the shipping cost of returning the product back to us for an exchange. In the event we do not have the size or colour in stock for an exchange, you will receive a full refund on your original purchase.

If you would like to return your item(s), please include a reason for your return below and include it in your parcel. Please be aware, you will be responsible for paying the shipping cost of returning the product back to us.

All returned or exchanged items must be sent to us unworn, with original tags still attached, order invoice included, and in appropriate packaging. The Hat Outlet will be unable to offer any monetary refund or exchange if these requirements are not met. If you have lost your original paperwork, please include your name, order number and the reason for an exchange/ or return below.
Please note that failure to include this information will result in a delay in processing your exchange or return.

Our orders are packaged according to the shape and material of the products being shipped; We recommend keeping the packaging your items were delivered in until you are 100% sure you will not be returning them. If you are unable to use the original packaging and are unsure how to proceed, please contact The Hat Outlet via email so that we may advise you.

We aim for complete customer satisfaction with every purchase. In the unlikely event that the products provided to you are faulty, we will issue a replacement without any charge to you given the labels are still in place. Please contact us at info@thehatoutlet.com with a photograph of your fault claim and our customer service will happily assist you. All other refunds are at management’s discretion. If you are contacted and instructed to return the products, please ensure the parcel is wrapped securely in the appropriate packaging to avoid damage in transit back to us.

PLEASE DO NOT USE EVRI TO SEND YOUR RETURN

**Original postage costs will not be refunded**

In any event, if a product is returned and the labels have been removed, the product shows obvious signs of wear, or any damage has been caused by the customer- the customer’s claim will be rejected.

Please send all returns and exchanges to the following address:

The Hat Outlet,
Unit 6C,

Arrow trading estate,

Corporation Rd,

Audenshaw,

Denton,

Manchester

M34 5LR